Return and refund policy

We want you to love your purchase. If not, we offer 60‑day returns from the delivery date.

Eligibility

• Items must be unused, in original packaging, with all accessories and freebies included.
• Proof of purchase (Order #) is required.
• Final sale items, personalized items, and gift cards are not returnable.

How to Start a Return

1. Email support@leaderk9.com with subject “Return Request – Order #[Your ID Order]” and include clear photos (if defective).
2. We will reply in 1 business day with an RMA number and the return address.
3. Ship items within 7 days of RMA approval.

Who Pays Return Shipping?

• Customer‑paid for change‑of‑mind or size issues.
• We cover return shipping for defective or wrong items.

Refund Method & Timeline

• After inspection, approved refunds are issued to the original payment method within 2–5 business days. Your bank may take additional time to post the credit.
• If items are not in resellable condition, a restocking fee of 10% may apply.

Exchanges

• Exchanges are accepted within 60 days. Start by emailing support@leaderk9.com.

Damaged/Defective Items

• Please contact us within 7 days of delivery with photos. We will repair, replace, or refund.

Cancellations

• You may cancel before your order ships for a full refund. Once shipped, please follow the return process.

Contact:

Email: support@leaderk9.com

Phone: (+1)720 927 678