Warranty Policy

Built to last. Backed by our warranty. We stand behind every product we make.

⭐ Lifetime Warranty

Ultimate protection for the life of your product. Maximum peace of mind for active dogs.

✅ Manufacturing defects covered

✅ LIFETIME manufacturing defect coverage

✅ Free replacement or refund 

✅ Priority claim processing

✅ What's Covered

Your warranty covers defects in materials or workmanship under normal use.

✅ Broken Buckles

Metal buckles or clips that break under normal use
✅ Split Stitching

Seams or stitching that come apart from manufacturing defect
✅ Material Defects

Fabric tears, delamination, or material failures
✅ Hardware Failures

D-rings, V-rings, or zippers that fail under normal use

What We'll Do

If your item has a covered defect, we'll:

- Send a FREE replacement (same item)

- OR issue a full refund to original payment method

- Cover all shipping costs for warranty replacements

✅ Your choice! You decide whether you want a replacement or refund.

❌ What's NOT Covered

Our warranty does NOT cover:

❌ Chewing Damag 

Damage from your dog chewing or biting the product

❌ Normal Wear & Tear

Fading, pilling, or general wear from regular use over time

❌ Tethering & Tie-Out Damage

Damage from staking, tethering, zip-lines, or attaching to any fixed anchor — forces far exceed harness design limits

❌ Misuse

Damage from improper use, storage, or care

❌ Accidents

Damage from car accidents, falls, or other incidents

❌ Improper Cleaning

Damage from washing incorrectly or using harsh chemicals

❌ Modifications

Products altered, modified, or repaired by anyone other than Leader K9

🚫 Tethering Safety Notice:
Leader K9 does not recommend tethering, as it can create serious safety risks such as tangling, choking, and heavy force when a dog lunges against a fixed point. The impact can far exceed what a standard walking harness is designed to handle.
Our harnesses are made for leash walking only, and any damage caused by tethering or tie-outs is not covered under warranty.

⚠️ Important: The most common warranty denial is chewing damage. Keep harnesses stored safely when not in use!

📝How to File a Warranty Claim

Simple 4-Step Process

1. Email us at support@leaderk9.com
Subject: "Warranty Claim – [Your Order Number]"

2. Include the following:
• Order number
• Photos clearly showing the defect
• Brief description of what happened
• When you first noticed the issue

3. We review your claim
Our team will review within 1–3 business days and determine if it's covered

4. Receive your replacement or refund
If approved, choose replacement (we ship immediately) or refund (processed to original payment)

⚡ Fast Processing: Most warranty claims are reviewed and approved within 24 hours!

What to Include in Photos

Good photos help us process your claim faster:

📸 Close-up of the defect or damage

📸 Overall view of the entire product

📸 Any affected areas from multiple angles

📸 Clear, well-lit images

💡 Prevent Issues: Many warranty claims can be avoided with proper fit and adjustment. See our guide below:

🎥 Critical: Properly securing straps prevents unnecessary stress on buckles and stitching

🧼 Care & Maintenance

Extend Your Product's Life

Proper care helps your Leader K9 gear last longer and prevents warranty issues:

Harness Care

✅ Wash: Hand wash or machine wash on gentle cycle

✅ Detergent: Use mild detergent, avoid bleach

✅ Dry: Air dry — do NOT use dryer

✅ Storage: Store in a cool, dry place away from pets when not in use

✅ Inspection: Regularly check buckles and stitching before each use

 

Car Seat Cover Care

✅ Wash: Machine wash cold on gentle cycle

✅ Dry: Tumble dry low or air dry

✅ Spot clean: For quick cleanup between washes

✅ Vacuum: Remove pet hair regularly

⚠️ Warranty Void: Using bleach, high heat, or harsh chemicals may void your warranty if it causes damage.

Additional Information

Proof of Purchase

You'll need proof of purchase to file a warranty claim:

  • Order confirmation email
  • Order number
  • Receipt or invoice

Return Shipping

  • We cover all return shipping costs for defective items.
  • You will pay the return shipping cost if you change your mind or for issues unrelated to product defects.

Processing Time

  • Claim review: 1–3 business days
  • Replacement shipping: 3–8 business days (USA)
  • Refund processing: 5–10 business days to your bank

💡 Keep your receipt! Save your order confirmation email for easy warranty claims.

Warranty Questions?

Need help with a warranty claim or have questions about coverage? Our team is here to help!

CONTACT SUPPORT